Privacy Policy
Introduction
Patch Love™ ("Patch Love") is committed to protecting your personal information and informing you about how we use your data. Patch Love is the owner and operator of the Site and collects information from you ("you", "your", or "user") as a user of the Site. This Privacy Policy should be read in conjunction with our Terms of Service and is integrated into the Terms of Service as one agreement. All capitalized proper nouns not defined in this Privacy Policy will have the same definitions and meanings as defined in the Terms of Service. Please review this Privacy Policy periodically as we may revise it from time to time. If you do not agree with or accept our Privacy Policy in its entirety, you must not access or use the Site. If you use the Site following a change to the terms of this Privacy Policy, you agree to accept the revised policies.
Information Collected
At Patch Love, we collect personally identifiable information ("PII") and non-personally identifiable information ("Non-PII") from you. PII is information that can be used to identify you personally. Non-PII is information that must be combined with other data to identify you personally.
PII Collected
You will not be required to provide us with any information when you visit our Site. However, when you interact with our Site, we may collect your: name, email address, postal address, age, shipping and billing information, account sign-up, and login information.
Please be aware that all payment information shall be collected, stored, and processed by our third-party payment processors.
Non-PII Collected
Whenever you use our website, we may collect Non-PII from you, including but not limited to your IP address, postcode, browsing history, search history, registration history, interactions with the Site, usage information, location, referring URL, browser, operating system, data usage, data transferred, and Internet service provider.
Use of Your Information
Some of your information will be visible to other users of the Site to facilitate communication. We will never sell your information without your permission; however, you agree that we may use your information in the following ways:
- To provide any services offered and to operate the Patch Love Site.
- To enhance or improve our users’ experiences.
- To contact you via email or other electronic communications when you have an inquiry or to update you about new products offered by our Site.
- To notify you of additional Patch Love services and updates.
- To process your transactions.
- To share your information with third-party partners or third parties hired by us to perform functions and provide services to us, subject to obligations consistent with this Privacy Policy.
Anonymised Data
Please be aware that we may collect and aggregate personally identifiable information from our Site and may anonymise that information for our own research or internal purposes. Once such data has been anonymised, it cannot be traced back to you, the user.
Accessing and Editing Your Information
You will be able to access any PII contained in your account through our Site. You may edit that information by changing the details listed in your account. If you have any additional questions or wish to review, change, or access any of your information collected by us, please contact us at hello@patch.love. After you have cancelled your account, your PII may become immediately inaccessible. Please be aware that we may keep inaccessible copies of your PII and Non-PII subject to our data retention policies, which are subject to change without notice.
Cookies and Tracking
We use cookies for marketing purposes and to remember you. Additionally, some third-party cookies integrated into our Site may track your usage information and interactions with the Site. If you disable cookies in your web browser, some portions of our Site may not work as expected.
Third-Party Access to Your Information
Although you are entering into an agreement with Patch Love to disclose your information to us, we use third-party individuals and organisations to assist us, including contractors, web hosts, and others to allow you to access the Site. Specifically, we share information with third parties to assist us in running the Site, operations, and processing your payment information. Further, we share information with third parties to assist in marketing, analytics, advertising, processing your transactions, interacting with us, and sending you notifications.
Throughout the course of providing our services to you, we may delegate our authority to collect, access, use, and disseminate your information. Therefore, you grant the third parties we may use in the course of our business the same rights that you afford us under this Privacy Policy. For this reason, you hereby agree that for every authorisation which you grant to us in this Privacy Policy, you also grant to any third party that we may hire, contract, or otherwise retain for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.
Law Enforcement
You agree that we may disclose your information to authorities if compelled by a court order. Additionally, you agree that we may disclose your information if we reasonably believe that you have violated UK laws, the terms of our Terms of Service, or our Privacy Policy, or if we believe that a third party is at risk of bodily or economic harm. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you and release your information without receiving any request to third parties where we believe it is proper to do so for legal reasons, where your actions violate any law of the United Kingdom or any other country having jurisdiction over us, our Site, or our Terms of Service. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. We may release your information under the conditions listed in this paragraph, whether it is to individuals or entities and to any authorities as required.
Opt-Out of Commercial, Non-Commercial Communications and Do Not Track
If you provide us with your contact information, you agree that we may send you communications via text and email. However, you may unsubscribe from certain communications by notifying Patch Love that you no longer wish to receive these communications. We will endeavour to promptly remove you from our list once we have received that request. Some Internet browsers may be configured to send "Do Not Track" signals to the online services you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.
Third Parties
Patch Love or other users may post links to or embed third-party websites on the Site, which may include information that we have no control over. When accessing a third-party site or embedded content through our Site, you acknowledge that you are aware that these third-party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third-party websites.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties. Patch Love bears no responsibility for the information collected or used by any advertiser or third-party website. You must review their policies to understand how their information collection practices work.
Security Measures
We make reasonable attempts to protect your information by using physical and electronic safeguards. However, as this is the Internet, we can make no guarantees as to the security or privacy of your information. For this reason, we recommend that you use anti-virus software, perform routine credit checks, enable firewalls, and take other precautions to protect yourself from security and privacy threats.
Your UK Data Protection Rights
Patch Love complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are a UK resident, you may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address the requirements of the UK GDPR. You may contact us at hello@patch.love with any questions or requests regarding your data rights, including access, rectification, erasure, restriction, data portability, and objection to processing.
Age Compliance
We intend to fully comply with the Children’s Online Privacy Protection Act (COPPA) and other international laws respecting children’s privacy. Therefore, we do not collect or process any information for any persons under the age of 18. Users must be over the age of 18 to submit any information through the Site. If you are under 18 and using our Site, please do not submit any information to us. In the event that we have inadvertently collected any information from users under the age of 18, please contact us immediately.
International Transfer
Your information may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction, where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer. PII and Non-PII submitted to Patch Love will be collected, processed, stored, disclosed, and disposed of in accordance with applicable UK law and this policy. If you are a non-UK user, you acknowledge and agree that Patch Love may collect and use your information and disclose it to other entities outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. UK law may not provide the degree of protection for information that is available in other countries.
Merger and Acquisition
In the event that Patch Love is involved in a merger, acquisition, reorganisation, or sale of assets, your information may be sold or transferred as part of that transaction. Please be aware that once the information is transferred, your privacy rights may change.
Amendments
Like our Terms of Service, we may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will modify the date listed on this Privacy Policy, or we may contact you. You must agree to the amendments as a condition of your continued use of our Site. If you do not agree, you must immediately cease using our Site and notify us of your refusal to agree by e-mail at hello@patch.love.
Third-Party Pixels and Cookies
When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.