Términos del servicio

Your Acceptance

Welcome to the Terms of Service for Patch Love™. This is an agreement (“Agreement”) between Patch Love (“Patch Love"), the parent company (Bosco Perry Design, LLC), the owner and operator of the patch.love website and any other Patch Love™ branded sites along with any products sold or services offered via the website (collectively the “Site”) and you (“you”, “your” or “user(s)”), a user of the Site.

Throughout this Agreement, the words “Patch Love,” “us,” “we,” and “our,” refer to our company, affiliated companies, ownership groups, as such "Patch Love" represents all parties and is appropriate in the context of the use of the words.

Information Submission

Users may be required to register or submit information to the Site before accessing portions of the Site. Your information will be collected and disclosed in accordance with our Privacy Policy, compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. All users are required to provide truthful and accurate information when registering for our Site. Where we offer account sign-ups, users may only register for one account. We reserve the right to verify all user credentials and to reject any users. You are entirely responsible for maintaining the confidentiality of your password and account and for any and all activities that occur under your account. You agree to notify Patch Love immediately of any unauthorized use of your account or any other breach of security. Patch Love will not be liable for any losses you incur as a result of someone else using your password or account, either with or without your knowledge.

Ownership

The Site and any related services provided are owned and operated by Patch Love, including all text, data, graphics, photographs, images, audio, video, trademarks, service marks, trade names, and other information, visual or other digital material, software, and all other content or any description available on the Site or available via a link from Site to a page created by Patch Love on another website (collectively, the “Patch Love Content”). The Patch Love Content is the sole property of Patch Love and/or its licensors. All Patch Love Content is protected by UK and US and international copyright, trademark, service marks, patents, trade secrets, and other proprietary rights and laws. Use of the Patch Love Content for any purpose not expressly permitted in this Agreement or otherwise consented to by Patch Love is prohibited. You may not otherwise copy, reproduce, perform, distribute, display, or create derivative works of the Patch Love Content.

Medical Disclaimer

Any information or Patch Love Content found on the Site is for general informational purposes only and is not an endorsement, guarantee, or warranty of any kind. Do not take any actions or refrain from taking actions based on any information found on the Site. Do not delay receiving treatment for any health or medical issues due to any information or Patch Love Content found on our Site. PATCH LOVE DOES NOT PROVIDE MEDICAL OPINIONS OR ADVICE AND DOES NOT PROVIDE FORMAL MEDICAL DIAGNOSIS, TREATMENT, OR PRESCRIPTIONS. As a result, you should never use the information you obtain on the Site for diagnosis or treatment of any health problem or in place of any medication or other treatment prescribed by a physician or other healthcare provider. Please consult with your physician or other healthcare provider if you have health or medical-related questions before using any of our products or relying on any information found on the Site. You should discuss any medications or nutritional supplements you are using with your physician or healthcare provider before using any new medications or supplements. The statements on the Site, or products, have not been evaluated by the UK’s Medicines and Healthcare products Regulatory Agency (MHRA). Our products are not intended to diagnose, treat, cure, or prevent any disease. Additionally, any statements on our site or products have not been evaluated by the USA’s Food and Drug Administration. The products are not intended to diagnose, treat, cure, or prevent any disease.

Privacy

Please read Patch Love’s Privacy Policy for more information regarding our collection and use of your information. The Patch Love Privacy Policy is integrated into this Agreement by reference, and you must agree to all provisions of our Privacy Policy before using our Site or purchasing any products. You may not be required to create a user account when you use our Site; however, we may collect information from you when you decide to order any products via the Site.

Site Availability and Modification

Although we will attempt to provide continuous Site availability to you, we do not guarantee that the Site will always be available, work, or be accessible at any particular time. We reserve the right to alter, modify, update, or remove our Site at any time. We may conduct such modifications to our Site for security, intellectual property, legal, or various other reasons at our discretion, and we are not required to explain such modifications.

Third Party Links

The Site may contain links to third-party websites that are not owned or controlled by Patch Love. Patch Love has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. In addition, Patch Love will not and cannot censor or edit the content of any third-party website. By using the Site, you expressly release Patch Love from any and all liability arising from your use of any third-party website.

Your Conduct While Using The Site

When accessing or using our Site, you are solely responsible for your actions and you agree to abide by the following rules of conduct:

  • You will not copy, distribute, or disclose any part of the Site in any medium, including without limitation by any automated or non-automated “scraping”;
  • You will not attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Site;
  • You will not use any robot, spider, crawler, scraper, or other automated means or interface not provided by us to access the Site or to extract or export data collected through the Site;
  • You will not take any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
  • You agree not to use the Site to stalk, harass, bully, or harm another individual;
  • You agree that you will not hold Patch Love responsible for your use of the Site;
  • You agree not to violate any requirements, procedures, policies, or regulations of networks connected to Patch Love;
  • You may only use the Site for personal and non-commercial purposes;
  • You agree not to interfere with or disrupt the Site;
  • You agree to not violate any laws of the United Kingdom and The United States of America while using the Site; and
  • You agree not to use the Site in any way that is: misleading, unlawful, defamatory, obscene, invasive, threatening, or harassing.

If you are discovered to be undertaking any of the aforementioned actions, your privileges to use our Site may, at our discretion, be terminated or suspended. Generally, we will provide an explanation for any suspension or termination of your use of any of our Site, but Patch Love reserves the right to suspend or terminate your access at any time without notice or explanation.

Intellectual Property

The name “Patch Love,” “patch.love”, the Patch Love logo, the stylized P, the design of the Patch Love Site along with Patch Love created products and packaging, the product trade names, text, fonts, writings, images, templates, scripts, graphics, interactive features, marks, and logos contained therein (“Marks”), are owned by or licensed to Patch Love. The Marks are subject to copyright and other intellectual property rights under UK and USA laws and international conventions. Patch Love reserves all rights to the Marks not expressly granted.

User Content

A user’s ability to submit or transmit any information through the Site, including but not limited to text, information, photos, images, or any other information will be referred to as “User Content” throughout this Agreement. All User Content you submit to the Site will be owned by you, the user. Please be aware that we are not required to host, display, migrate, or distribute any of your User Content, and we may refuse to accept or transmit any User Content. You agree that you are solely responsible for any User Content submitted, and you release us from any liability associated with any User Content submitted. You understand that we cannot guarantee the absolute safety and security of any such User Content. Any User Content found to be in violation of this Agreement or that we determine to be harmful to the Site may be modified, edited, or removed at our discretion. Patch Love does not endorse and may not verify, monitor, or restrict any of its users or any User Content submitted. You agree that any User Content or any other information may be inaccurate, unsubstantiated, or possibly even incorrect.

When submitting any User Content to our Site, you represent and warrant that you own all rights to the User Content and you have paid for or otherwise have permission to use any User Content submitted.

When you submit any User Content to us, you grant Patch Love, its partners, affiliates, users, representatives, and assigns a non-exclusive, fully-paid, royalty-free, irrevocable, worldwide, universal, transferable, assignable license to display, publicly perform, distribute, store, broadcast, transmit, reproduce, modify, prepare derivative works, and otherwise use and reuse all or part of your User Content in any way we see fit, for commercial or non-commercial use. It is important for you to grant us this license so that we may transmit your User Content to other users through our Site. Additionally, although you own all User Content submitted by you, we own all layouts, arrangements, metadata, and images that are used to render your User Content through our Site.

Orders and Payment

Patch Love may allow you to purchase items through our Site. When making a purchase, you will be prompted to input your payment information or pay through a third-party payment portal. You agree that we may charge the full amount listed at checkout to your credit card or other payment method listed, including VAT and other applicable fees. Your payment information will be shared with our third-party payment processor. By purchasing anything from our Site, you also agree to the terms and conditions of our third-party payment processor. Please be aware that all payment information will be stored and secured by the payment processor and not by us. An order contract is not created until we process your payment and send you an order confirmation notice.

Order Acceptance 

All orders are subject to availability. An order contract is not created until we accept and acknowledge your order and send you an order confirmation (“Order Confirmation”). For this reason, you agree that even after you receive an Order Confirmation, we may cancel your order without penalty. We reserve the right to refuse shipments of products to you and to cancel any orders for any reason at any time. Orders need time to process and prepare for shipping; however, please be aware that some purchases may take additional processing time.

Refunds

If you are unsatisfied for any reason with a purchase from the Site, Patch Love offers a thirty (30) day full refund policy from the date of your initial purchase. If you are unsatisfied with your initial purchase, you may request a refund within thirty (30) days by contacting us.

To initiate a refund, please contact us at hello@patch.love. Please include in the title of your email “Refund”. In the body of the email, please include your name, contact information, shipping address, and reason for refund. Please be aware that we reserve the sole right and discretion to determine whether your purchase is eligible for our refund policy. Where you are eligible for a refund, your refund will be processed and your payment method on file shall be credited. Please be aware that some refunds take up to two billing cycles to appear on your selected payment method.

Chargebacks

If we believe that you have participated in a fraudulent chargeback, we will pursue our claims against you to the fullest extent allowed by law. We will forward your information to the applicable law enforcement agency, and your fraudulent chargeback may result in either a civil fine or criminal charges.

Credit Card Declines

Where your credit card has been declined after our products have been shipped, you agree that we may resubmit your charge until such charge is fully paid, whether the charge is made as one additional charge or as installments.

Shipping

At checkout, you may be able to select from multiple shipping options. Shipping is generally available as listed at the time of checkout. Prices for each location may vary. Standard shipping times will apply. As we do not transport the products, we cannot guarantee shipping times. Depending on where items are shipped, you may be issued a tracking number that allows you to check the status of your package; however, not all shipments will include tracking numbers. Before we can ship your order, Patch Love must prepare your product and ensure quality control. We recommend you check all shipments immediately once you have received them. If you have any issues with your shipment, please contact us immediately.

Risk of Loss

All items purchased through the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you and the carrier upon tender of the item to the third-party shipping carrier.

Taxes

Depending on the laws of your jurisdiction, you may be taxed for any payments or purchases. In the event that we do not collect the applicable taxes, you agree that you are still responsible for any applicable taxes, including, but not limited to, any customs fees and/or import duty. Although no taxes may be collected by us, you agree that you will pay any applicable taxes or fees to the tax agencies having jurisdiction over you.

Subscriptions

Patch Love may offer monthly subscriptions for some products offered for sale on the Site. Where you decide to purchase a subscription, your payment information shall be logged for your convenience. AFTER YOUR TRIAL (IF ANY), IF YOU HAVE PURCHASED A SUBSCRIPTION AND YOUR ACCOUNT HAS BEEN SET UP FOR AUTOMATIC BILLING, PATCH LOVE MAY CHARGE YOU AUTOMATICALLY AND ON A RECURRING BASIS, UNLESS YOU NOTIFY US THAT YOU WANT TO CANCEL YOUR AUTOMATIC PAYMENT VIA YOUR ACCOUNT DASHBOARD OR BY CONTACTING US. ADDITIONALLY, YOU AUTHORIZE US TO BILL YOU ON A RECURRING BASIS AND AGREE THAT YOUR SELECTED SUBSCRIPTION SHALL AUTOMATICALLY RENEW FOR ADDITIONAL PERIODS (OF THE SAME LENGTH AS YOUR INITIAL SUBSCRIPTION (EXCLUDING TRIAL)) UNTIL WE ARE NOTIFIED OTHERWISE. YOU AGREE THAT NO ADDITIONAL CONSENT IS REQUIRED BY YOU TO CHARGE YOUR PREFERRED PAYMENT METHOD AUTOMATICALLY AND ON AN AUTOMATICALLY RENEWABLE BASIS FOR THE SUBSCRIPTION. IF YOU WOULD LIKE TO CANCEL, YOU MAY CANCEL YOUR AUTOMATIC SUBSCRIPTION BY NOTIFYING US AT HELLO@PATCH.LOVE OR BY ACCESSING YOUR SUBSCRIPTION INFORMATION IN YOUR ACCOUNT AND CANCELLING YOUR SUBSCRIPTION.

Termination of Your Subscription

You may cancel your subscription at any time via your account or by contacting us at hello@patch.love. Any subscriptions cancelled during the subscription period will continue until the end of such period.

Product Issues, Availability, and Pricing

It is possible that some of the products listed on our Site may be incorrectly priced, improperly labeled, or unavailable. Additionally, other errors may be displayed on the product page. Where an error exists, we will attempt to remedy such error, but we cannot guarantee the accuracy of our product listings at all times. Although we try to keep all products on our Site available and on hand, there may be times where such products or specific sizes or colors, are unavailable.

We attempt to have updated pricing on our Site. However, as many products are listed and as prices may consistently change, we cannot guarantee that any price displayed is the correct price for any of the products listed on our Site. In the event that any prices are mislabeled, we reserve the right to cancel your order or to notify you of our updated price. You must then agree to our updated pricing before your order shall be fulfilled.

Product Photos and Sizing

Please be aware that all photos of any products on the Site are for illustrative purposes only. Although we use reasonable efforts to ensure that our products are almost entirely similar to the photos offered on our Site, it is possible that some photos shown on our Site may not exactly match the actual product. The final products received by you may vary slightly in color, size, look, finish, or style. Additionally, you should be aware that all sizing and measurements are approximate and not exact.

Limitation of Liability; Representations and Warranties

USE OF THIS SITE INCLUDING ANY SERVICES PROVIDED, THE PATCH LOVE CONTENT, AND ALL PRODUCTS AND ITEMS PURCHASED, ARE AT YOUR EXCLUSIVE RISK, AND THE RISK OF INJURY FROM THE FOREGOING RESTS EXCLUSIVELY WITH YOU.

  1. EXCEPT FOR ANY WARRANTIES AS EXPRESSLY PROVIDED WITHIN THIS AGREEMENT, THE SITE, ANY SERVICES, AND ALL PRODUCTS SOLD ON THE SITE ARE PROVIDED “AS IS,” “WITH ALL FAULTS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

  2. PATCH LOVE DOES NOT WARRANT THAT THE SITE, ANY SERVICES OFFERED, OR ANY PRODUCTS OR ITEMS SOLD WILL BE: (1) UNINTERRUPTED OR ERROR-FREE; (2) FREE FROM DEFECTS OR ERRORS; (3) FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; OR (4) BE ACCURATE, FUNCTIONAL, OR RELIABLE.

To the extent permitted by applicable law, we (including OUR officers, directors, agents, AFFILIATES, and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from your use of the Site, OUR services, AND OUR PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT PATCH LOVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you. In the event that your jurisdiction does not allow us to exclude all liability, you agree that our total liability to you will not exceed the total amount you have spent on your purchases via the Site OR one hundred British Pounds (£100 GBP), WHICHEVER IS GREATER. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (a) death or personal injury caused by Patch Love’s negligence or that of any of its officers, directors, agents, affiliates, or employees; (b) fraudulent misrepresentation; or (c) any liability which it is not lawful to exclude either now or in the future.

Release

If you are a resident of a jurisdiction that requires a specific statement regarding release, then the following applies. You hereby release us from any liability relating to any Patch Love Content, our services, and products sold, and you release us, our officers, directors, agents, affiliates, and employees from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against us.

Indemnity

You agree to defend, indemnify, and hold harmless Patch Love, its officers, directors, agents, affiliates, and employees, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from:

  • Your use of any Patch Love products and services;
  • Your violation of any term of this Agreement; and
  • Your use of the Patch Love Site.

This defense and indemnification obligation will survive the termination or expiration of this Agreement. You also agree that you have a duty to defend us against such claims and we may require you to pay for legal representation of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable legal fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim and you shall be liable for the damages as though we had proceeded with a trial.

Copyrights

We take copyright infringement very seriously and shall comply with the relevant UK and US copyright laws. If you believe that your copyright has been infringed, please send us a message which contains:

  • Your name;
  • The name of the party whose copyright has been infringed, if different from your name;
  • The name and description of the work that is being infringed;
  • The location on our website of the infringing copy;
  • A statement that you have a good faith belief that use of the copyrighted work described above is not authorized by the copyright owner (or by a third party who is legally entitled to do so on behalf of the copyright owner) and is not otherwise permitted by law; and
  • A statement that you swear, under penalty of perjury, that the information contained in this notification is accurate and that you are the copyright owner or have an exclusive right in law to bring infringement proceedings with respect to its use.

You must sign this notification and send it to our Copyright Agent: Bosco Perry Design, LLC, or via email: hello@patch.love. All counter notices may be sent in the same fashion.

Choice of Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

Forum

By using this Site, you agree that any claim, dispute, or controversy you may have against us, Patch Love, or the Site arising out of, relating to, or connected in any way with this Agreement or any products purchased shall be resolved exclusively by the courts of England and Wales.

Arbitration

Where any disputes are referred to arbitration, the arbitration shall be conducted in accordance with the rules of the Chartered Institute of Arbitrators in England and Wales.

Class Action Waiver

You and Patch Love agree that any proceedings to resolve or litigate any dispute whether through a court of law or arbitration shall be solely conducted on an individual basis. You agree that you will not seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action.

Force Majeure

You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, pandemic, or any other event beyond our control.

Severability

In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.

If two or more provisions of this Agreement or any other agreement you may have with Patch Love are deemed to conflict with each other’s operation, you agree that Patch Love shall have the sole right to elect which provision remains in force.

Non-Waiver

We reserve all rights permitted to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as a waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.

Survival

All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, disputes, indemnity, payment, release, and limitations of liability. You agree that we are not required to provide you with access to our Site and may terminate our Site at any time and for any reason.

Termination

You may terminate this Agreement by notifying us at hello@patch.love. We may terminate your access to the Site if we determine that: (1) you have violated any applicable laws while using our Site; (2) If you have violated this Agreement or any other of our Site policies; or (3) if we believe that any of your actions may harm the Patch Love Site or our business interests, at our sole decision or discretion. In the event of termination, we will strive to provide you with a timely explanation; however, we are not required to do so.

Age

In order to purchase anything from the Site, you must be eighteen (18) years of age or older.

Assignment

You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.

Amendments

We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified or we may email you. You may refuse to agree to the amendments, but if you do, you must immediately cease using our Site.

Electronic Communications

The communications between you and Patch Love use electronic means, whether you visit the Site or send Patch Love e-mails, or whether Patch Love posts notices on the Site or communicates with you via e-mail. For contractual purposes, you: (1) consent to receive communications from Patch Love in an electronic form; and (2) agree that all terms, conditions, agreements, notices, disclosures, and other communications that Patch Love provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.